Shipping policy
Shipping Policy
All orders are typically processed within 2–5 business days. Processing times may be longer during peak periods, holidays, product launches, or in the case of made-to-order and print-on-demand products.
Estimated Delivery Times
Estimated delivery times after dispatch are:
- Europe: 5–10 business days
- United States: 5–12 business days
- Other international destinations: 7–20 business days
Please note that these delivery times are estimates only and are not guaranteed.
Actual delivery times may vary depending on your location, product availability, shipping carrier, customs procedures, public holidays, and other circumstances outside our reasonable control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information, where tracking is available.
Please allow some time for tracking information to become active after your order has been dispatched.
Print-on-Demand and Made-to-Order Products
Some NOVAIRE products are produced or printed after an order is placed.
These items may require additional production or processing time before shipment.
Production time is separate from the estimated delivery time.
Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully check your delivery address before completing your purchase.
If you notice an error in your shipping information, contact us as soon as possible at:
novairestudio14@gmail.com
We cannot guarantee that changes can be made once an order has entered production or has been shipped.
Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.
Where these charges are not collected during checkout, they may be the responsibility of the customer, subject to applicable law.
Customs procedures may also cause additional delivery delays.
Delays
NOVAIRE is not responsible for delivery delays caused by circumstances outside our reasonable control, including delays caused by shipping carriers, customs authorities, severe weather, strikes, transportation disruptions, or other external events.
This does not affect any mandatory consumer rights available under applicable law.
Lost, Damaged or Incorrect Orders
If your order arrives damaged, contains an incorrect item, or appears to be lost in transit, please contact us at:
novairestudio14@gmail.com
Please include your order number and relevant details so we can investigate the issue.
Contact
If you have any questions regarding shipping, delivery, tracking, or your order, please contact us at:
novairestudio14@gmail.com